Self-service
Payments for self-service and unattended
One payment layer for every self-service touchpoint. Connect POS devices and acquirers through one platform, across all your unattended environments, including EV charging.
Why unattended is different
The machine has to cope alone.
Everything that a cashier would notice and fix has to be either automatic or visible from the office.
- Nobody is there to helpAn unattended machine has no cashier to restart it, so the payment part has to recover on its own and report what happened.
- Card data never sits in the machineTokenisation replaces the card number with a token, which keeps the operator systems out of the PCI DSS scope.
- One fleet, one screenVending machines, kiosks, parking columns and reverse vending machines are managed together, with remote parameters and updates.
- More than cardsMajor schemes run next to QR payments, fleet cards, meal cards and vouchers, which is often what decides whether the machine is used at all.
Deposits and reuse
The deposit goes back to the card.
Return machines and reusable packaging are a fast growing part of self-service, and they run on the same platform as vending and kiosks.
- TOMRAReverse vending machines that pay the deposit back to a bank card. In Slovakia they stand in every store.
- CuploopReturn machines for reusable cups, with the deposit refunded to the card that paid it.
- Reusable dishes in MainzBowls and plates returned for a deposit at the Mainz wine festival, with five partners. Production took two days, because every connection already existed.
What runs where
In the machine, in the office, on the switch.
Three parts of the same platform, so a new machine type does not start another integration.
Payment application
The software in the machine, certified once and reused.
- Hardware compatibility across manufacturers
- Android and Linux support
- P2PE certified
- Batch processing and offline behaviour built in
Terminal management
Control over a fleet that is spread across sites.
- Management through an API or a console
- Admin and merchant portals
- Remote parameters, firmware and keys
- Transaction oversight and reporting
Gateway switch
Where the transaction goes after the tap.
- Multi acquirer support with redundant routing
- Visa, Mastercard, American Express and UnionPay
- QR payments, fleet cards, meal cards and vouchers
- Central clearing and settlement
Hardware
Terminals built into machines.
Unattended devices certified for the platform, with the same payment application as the counter.
See the whole catalogue
PAX IM25Compact contactless reader for EV chargers, kiosks and transport, rated IP65 and IK09.
PAX IM30Unattended terminal for kiosks and EV charging stations.
NEXGO UN20Unattended payment module for kiosks and vending machines.
Ingenico Self/2000Contactless reader for self-service machines, with a 2 MP camera for QR code payments, rated IP65 and IK09.
References
Machines that already take cards.
Deposit refunds, cup return machines and EV charging, all running on the platform.
Cuploop and Switchio Smart Solutions for Single-Use Plastic
Every year, billions of single-use cups are tossed after just a few minutes of use. They pile up in landfills, clog oceans, and contribute to a growing environmental crisis.
Circular Economy and waste reduction
What if you could do something positive for the environment every time you get a beer at a festival or bring dinner home in a takeaway box? If it sounds far-fetched, then think again.
Simplifying EV Charging
Open-loop payments arrive in Germany with SMART/LAB and Switchio. Imagine pulling up to an electric vehicle (EV) charging station and paying for your charge with a simple tap of your bank card, no apps, no registrations, just hassle-free convenience.
FAQ
Unattended payments, answered.
What operators ask before putting a terminal in a machine.
What happens when the connection drops mid payment?
The terminal keeps the transaction and completes it when the line is back, and the management system shows which devices are behind. Nobody has to visit the machine to find out.
Does our back office end up in the PCI DSS scope?
Not for card data. The card number is replaced by a token, so the operator systems work with tokens and the sensitive part stays on the certified platform.
Can we accept meal cards or vouchers in a vending machine?
Yes. Beside the card schemes the platform handles QR payments, fleet cards, meal cards and vouchers, and which of them are live depends on the market and on the issuer.
Talk to Us
Connect with Giorgi Tepnadze.
Share your current setup with our Self-Service Lead Giorgi Tepnadze and get a map of how it looks on one streamlined platform.
Prefer email? Write to gtepnadze@switchio.com
